Southern Cross Casino Events Privacy Policy
This privacy policy explains how Southern Cross Casino Events collects, uses, discloses, and protects information when you use our online platform and services related to casino party hire, corporate entertainment, team building activities, equipment rental, professional dealer hire, themed events, and customizable event design. By using our services or providing information to us, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information in connection with the services we provide.
Information You Provide to Us:
We collect information that you directly provide to us when you request a quote, book an event, communicate with us, or use our services. This may include your name, contact details (such as mailing address), details about your event (date, location, guest count, specific service requirements), and payment information.
Information We Collect Automatically:
When you interact with our online platform, we may automatically collect certain information about your device and usage. This can include your IP address, browser type, operating system, referral URLs, how you navigate and use our site, and other technical information. This information helps us understand how our site is used and improve your experience.
Information from Other Sources:
We may receive information about you from third parties, such as partners involved in event planning, or publicly available sources, where permitted by law.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services:
To Provide and Manage Services:
We use your information to process your bookings, arrange equipment and staff, manage your event, and provide the services you have requested.
To Communicate with You:
We use your contact information to respond to your inquiries, provide updates about your booking, send important service-related notices, and communicate with you about our services.
To Process Payments:
We use payment information to complete transactions for the services you hire.
To Improve and Develop Our Services:
We analyse usage data and feedback to understand how our services and online platform are used, identify areas for improvement, develop new features, and enhance the quality of our offerings.
For Marketing and Promotional Purposes:
With your consent where required, we may use your information to send you updates, promotions, and information about services we believe may be of interest to you. You can opt out of receiving marketing communications at any time.
For Legal and Compliance Purposes:
We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing Information
Our legal basis for collecting and using your information depends on the specific context in which we collect it. We will normally collect information from you only where we need the information to perform a contract with you (e.g., to provide the event hire services you requested), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for service improvement and marketing with appropriate safeguards), or where we have your consent to do so (e.g., for certain types of marketing communications). In some cases, we may also have a legal obligation to collect information from you.
Sharing and Disclosure of Information
We may share your information with third parties only in specific circumstances:
Service Providers:
We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and event logistics support. These service providers are required to protect your information and use it only for the purposes for which it was shared.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform if such a transfer occurs and your information becomes subject to a different privacy policy.
Legal Requirements:
We may disclose your information if required to do so by law, in response to a legal process (such as a court order or subpoena), to protect our rights, property, or safety, or the rights, property, or safety of others, or to investigate suspected fraud or illegal activity.
Data Security
We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it, or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your information:
The right to access:
You have the right to request copies of your information.
The right to rectification:
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure:
You have the right to request that we erase your information, under certain conditions.
The right to restrict processing:
You have the right to request that we restrict the processing of your information, under certain conditions.
The right to object to processing:
You have the right to object to our processing of your information, under certain conditions.
The right to data portability:
You have the right to request that we transfer the information that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent:
If we have collected and processed your information with your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing conducted prior to your withdrawal.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Similar Technologies
We may use cookies and similar tracking technologies to collect and use information about you, including to understand how you use our online platform, improve your experience, and for marketing purposes. Cookies are small data files placed on your device that help our site function, improve performance, or provide analytics. You can typically manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our online platform.
Age Limitation
Our services are strictly for individuals aged 18 or older. We do not knowingly collect information from or market to individuals under the age of 18. If you become aware that information has been collected from a person under 18 without parental consent, please contact us so we can take appropriate action.
Third-Party Links
Our online platform may contain links to websites operated by third parties. This policy does not apply to the practices of third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of the policy (note: date not shown in final output as per instruction). We encourage you to review this policy periodically for any changes. If we make significant changes, we will provide more prominent notice.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us in writing at:
Southern Cross Casino Events
200 Pitt Street, Suite 1505
Sydney, New South Wales, 2000
Australia